Course Overviews

Discusses leading through ability versus authority. Identifies key leadership principles, including the ability to manage time, conflict, people and resources to obtain ongoing business results. Facilitates effective relationship building while communicating ideas with conviction and power. Develops business mission statement for clarity of goals.

Investigates self-leadership, self-awareness and role model behavior. Develops strategies for overcoming obstacles, eliminating excuses and building mental resilience. Relates the various aspects of coaching to move individuals to improved performance. Shares the keys to inspiring others to action using structured feedback. Focuses on developing and executing S.M.A.R.T. goals. Teaches communicating organizational goals for fostering goodwill.

Develops leadership skills necessary to work, communicate effectively and manage conflict with your team. Provides key applications to your pursuit of excellence as a leader. Creates a foundation for your leadership goals and efforts with your team as you improve productivity results.

Establishing organizational goals, participants will first explore their personal business goals as a way to understanding and developing relevant strategic plans. Strategic goals are the foundation for creating a cohesive organizational approach for sustaining a competitive edge in the marketplace. Explore what it takes to build plans that are both executable and achievable, obtaining a heightened level of performance.

Focuses on the ability to enable and inspire - a key leadership skill no matter how many employees you coach. Provides relevant coaching practices with a coaching model to apply in your organization. Enhances understanding through effective coaching practices demonstration. Discusses other coaches best practices and the attributes and skills to be the best coach for your employees.

Focuses on the communication and supervision skills critical to effectively keep a remote team productive and informed. Identifies new concepts and provides personal insight into remote supervision knowledge. Increases awareness and allows discovery of new techniques for remote employee satisfaction. Reinforces concepts concerning active listening, communication flow, and conflict resolution.

Learn what a career plan can do for you. If you are interested in a positive future, understand what impact your future view has on your end result. Create your future view and the behavior that will allow you to achieve it. This relates to understanding role model behavior and the needs of the business. Know how to identify your values and those of the business and bring them into alignment.

Taps into your most important resources—the skills, talent and knowledge of employees on the frontline. Teaches constructing a solid business case that yields results. Explores how best to present ideas to team members and upper management obtaining support. Removes limitations for solving business problems.

Demonstrates the importance of working with the customer. Increases awareness and provides new techniques for customer interaction. Applies and reinforces existing sales skills and knowledge. Facilitates identifying your customers’ needs while providing service leadership that keeps your customers coming back.

Focuses on effective listening skills--the fundamental building block for developing long-term relationships with your customers. Facilitates using critical/system thinking that make the difference between a flawless and mediocre performance. Illustrates how to be a customer C.H.A.M.P.I.O.N. to keep customer’s for life. Builds teamwork that strengthens service to all customers.

Focuses on the criteria of excellent service. Addresses the skills for successful customer interface including: knowing customer expectations, obtaining customer feedback, managing change, applying proactive solutions, using questions, ensuring service quality and personal accountability. Facilitates using these critical skills to ensure quality in every business aspect.

Focuses on the process of creating a professional presence and effectively communicating your ideas. Refines participant skills. Builds a high-powered “communicator’s tool kit” and speaker confidence for any situation. Demonstrates giving feedback to enact behavioral change.

Develops the trainer’s delivery and showmanship skills for increased student retention and a positive learning experience. Illustrates power of trainer as message using key elements of Total Expression. Focuses on building audience rapport and encouraging student participation. Increases confidence and management of your classroom. Teaches turn-key delivery techniques. Demonstrates audience rapport, use of visual aids and dealing with the unexpected as key elements to a trainer’s success.

Develops the ability to influence behavior of individuals in your group, a key management skill. Provides concepts and practice for giving and receiving feedback to make discussions with your employees productive and focused on building rapport. Illustrates how to apply feedback skills to performance appraisals, and develop more open honest communication with team members.

Are you having meaningful dialogue with those around you? Do you want to be more productive? Building stronger relationships both professionally and personally creates the connections you need to be more successful. Improve your problem solving and enhance your coaching ability to build a better work environment. Discover the mindset and develop the skills to build trust, loyalty and increase your overall effectiveness.

Demonstrates the importance of proper use of e-mail including: creating, sending, replying and managing electronic mail. Teaches the principles of effective writing and the etiquette elements of communicating with e-mail.

Hones the sales professional’s skills to a fine edge. Focuses on how to deliver the sales message with the greatest impact while building your relationship with each prospect. Develops the sales professional’s observation powers to understand prospects and their needs more completely. Employs critical techniques that can make any sales presentation come alive and position your product/service. Teaches sales professionals to hone an unforgettable message that is first in your prospect’s mind.

Blends prospecting techniques with powerful communication. Illustrates effective telephone techniques to increase sales. Works through maintaining prospecting database and creating a discussion guide not a script. Facilitates making prospecting list yield ongoing results with greater confidence in selling ability.

The best way to both keep and grow your customer base is to have every employee act as a brand for you business. Any employee whether on or off the job is in a position to attract customers and to reinforce and strengthen relationships with current customers. Your employees are also your best recruiting tool. People want to work for a company where employee morale and positive behavior says what no advertising can, “This company is a great place to work.”

Focuses on seeing change as a positive force. Investigates how to be proactive in dealing with change. Encourages the use of questions to obtain and clarify information throughout the change process.

Develops critical thinking skills along with solid problem solving methods. Uses a selfassessment tool to identify problem solving strengths and to target opportunities for improving skills.

Identifies, discusses and demonstrates the essentials of team skills. Explores developing common goals, identifying team inhibitors and addressing those inhibitors to enable goal achievement. Explores the challenges and rewards of team membership. Delves into developing open communications, interdependence and taking risks. Illustrates the misconceptions and pitfalls of team cohesiveness, and the steps to avoid them. Promotes the building of trust and cooperation.

Delves into individual responsibility and explores maximizing readiness for unplanned circumstances, managing chaotic situations and enhancing decision-making skills. Boosts personal well-being. Develops a stronger self-understanding for greater personal power.

Over the years conflict has gotten a bad name and been misused. For organizations to thrive and grow conflict is a necessary and critical tool for innovation and finding often unexpected solutions. Learn how to manage conflict effectively through your understanding of its function, the norms and the process and leverage these instruments to improve your business. Understand your method of handling conflict and develop the ability to use conflict to your advantage to grow your effectiveness and influence.

Looks at anger and its underlying emotions. Uses the Five Rules of Anger Management to help participants manage emotions in difficult situations. Assists with the recognition and defusing of defense mechanisms. Promotes forgiveness as a method for releasing anger.

Investigates the power of diversity in the workplace. Applies diversity’s value for your continued success. Supports and directly builds on your company’s Equal Opportunity Policy. Explores group behavior and how it impacts everyone involved. Examines suspending judgment as a means to open communication. Demonstrates how an appreciation of differences can lead to building effective relationship bridges vs. walls.

Explores diversity from many aspects including: personality, background, race, gender, age and time with and organization. Teaches how to build stronger relationships. Looks at our common bonds and leverages difference to support your company’s business mission, values and strategic plan. Builds awareness of individual strengths for better understanding and communications.

Focuses on clear understanding of what Sexual Harassment is and the zero-tolerance policy of the company. Empowers employees to recognize and act when being harassed or observing harassment in the workplace. Encourages stepping up to stop sexual harassment and information on how to report claims. Uses discussion, case studies and landmark court cases to reinforce learning.